Frequently Asked Questions

The minimum age to register on 3patty is 18 years, or the higher minimum required by the operator's licence jurisdiction — whichever is greater. Age verification is carried out using government-issued identification such as a CNIC or passport. Accounts found to be registered by underage users are closed immediately. Being 18 or older does not by itself make gambling lawful in Pakistan under the Prevention of Gambling Act, 1977.

No. Each individual is permitted to hold only one 3patty account. Creating duplicate accounts — whether using the same or different personal details — is a breach of our Terms and Conditions and may result in all associated accounts being suspended and any balances or winnings forfeited. If you have lost access to your account, contact support rather than registering a new one.

Standard KYC documentation on 3patty includes a government-issued photo ID such as your National Identity Card (CNIC), passport or driving licence. A proof of address document may also be requested. KYC is required before your first withdrawal is processed. All documents are handled securely and used solely for identity and age verification in line with our Privacy Policy.

Click the 'Forgot Password' link on the login page. Enter your registered email address and you will receive a password reset link. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact support at [email protected].

3patty serves users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, access to online gambling platforms is subject to local laws. Pakistan's Prevention of Gambling Act, 1977 and other provincial regulations may restrict online gambling. Users are solely responsible for ensuring their activity complies with the laws applicable in their location.

Minimum deposit amounts are displayed in the cashier at the time of transaction and may vary depending on the payment method selected. Amounts can be displayed in PKR where the cashier supports local currency. Always check the current cashier for the most accurate minimum deposit figures, as these can be updated from time to time.

Withdrawal processing times vary by payment method and are provided as guidance only — they are not guaranteed. Before any withdrawal is processed, your KYC verification must be complete. Additional documentation may be requested as part of AML compliance checks. Contact support at [email protected] if your withdrawal has been pending longer than the expected timeframe shown in the cashier.

Withdrawals can be delayed for several reasons: pending KYC verification, an incomplete wagering requirement on an active bonus, a request for additional AML documentation, or a technical issue with the selected payment method. Check your account notifications first. If you need clarification, contact our support team at [email protected] with your account details and the relevant transaction reference.

As a general rule, withdrawals are processed back to the same payment method used for the original deposit wherever operationally possible. This is standard practice for AML compliance. If your original payment method is no longer available, contact support to discuss alternative options. Additional verification may be required before an alternative withdrawal method is approved.

3patty does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees independently — for example, a mobile wallet service or a bank may deduct a small processing charge on their end. Always check with your payment provider regarding any fees that may apply to transactions from their platform.

Sports betting on cricket — including Pakistan national team matches, PSL T20 fixtures and ICC tournaments — works by placing wagers on specific outcomes: match winner, top batsman, total runs, method of dismissal and many other markets. Odds reflect the probability of each outcome and include a bookmaker margin. Odds change as the match progresses during live betting. Always review the specific rules for the market you are betting on before placing a wager.

In the event of a game malfunction, system error or loss of connection, all affected game rounds may be rendered void in accordance with the platform's malfunction policy. Malfunction voids all pays and plays. The original stake is returned where the outcome cannot be verified. If you experience repeated technical issues, contact support with your username, the game name and the approximate time of the incident.

Games available through 3patty use certified Random Number Generator (RNG) systems, and eligible game studios obtain RNG certificates from independent testing laboratories. Return-to-Player (RTP) percentages, where displayed, are theoretical long-term figures based on the game's mathematical model. They indicate overall game design, not guaranteed outcomes for individual sessions. 3patty does not itself develop or host games but provides information and navigation for players.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the terms) before any associated winnings become withdrawable. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets. Not all games contribute equally — slots may count 100% while table games may contribute a lower percentage. Check the specific promotion's terms for full details.

Yes. All bonuses carry an expiry window within which the wagering requirement must be completed. If the wagering requirement is not met before the bonus expires, both the bonus funds and any associated winnings are forfeited automatically. Expiry periods vary by promotion — some may be 7 days, others 30 days. The applicable expiry date is always stated in the individual promotion's terms and conditions.

If you have an active bonus with an outstanding wagering requirement, withdrawing your balance may trigger a forfeiture of the bonus and any bonus-derived winnings, depending on the platform's bonus terms. In some cases you can opt out of a bonus before proceeding with a withdrawal, but this also forfeits the bonus funds. Always check the bonus terms or contact support before requesting a withdrawal while a bonus is active.

3patty uses TLS/SSL encryption to protect all data transmitted between your device and our servers. Sensitive stored data, including KYC documents and financial records, is encrypted at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis. We do not sell your data to third parties. For full details of how your data is collected, used and retained, please read our Privacy Policy.

3patty supports a full suite of responsible gambling tools including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion. These tools are accessible through your account settings. Deposit limit reductions take effect immediately; increases are subject to a cooling-off period. If you are struggling with your gambling, contact support at [email protected] at any time to request account restrictions or self-exclusion — we process all such requests without judgment.

You can request self-exclusion directly through the Responsible Gambling section of your account settings, or by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Self-exclusion options range from a defined period (such as six months or one year) to permanent exclusion. During the exclusion period, your account is locked, marketing communications are stopped and re-registration is not permitted. For more information visit our Responsible Gambling page.

3patty does not provide legal advice and does not claim that online gambling is legal, licensed or approved by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any provincial authority. Pakistan's Prevention of Gambling Act, 1977 and various provincial regulations may restrict online gambling. Users in Pakistan are solely responsible for determining whether their gambling activity complies with applicable local laws before using the platform.